Individual productions are made as soon as we receive payment and can then no longer be revoked. Just like individual orders that have a longer delivery time.

 

You can cancel your regular order with us within 14 days of receipt and send it back, the purchase price will be refunded within 10 working days.

 

Shipping costs are not reimbursed and the return costs are to be borne by you.

If a regularly ordered bridle is tried on, the browband cannot be exchanged and a test fee including cleaning of 25 EUR will be charged.

 

An exchange for another size is always possible, but to be clarified with us beforehand.