​​RÜCKGABE- & UMTAUSCH
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Payment, shipping

& Production

How can I pay?

 

How and when is it sent?

 

When will my piece of jewelry be made?

 

We try to answer these and other questions as precisely as possible, do you have any other questions? Please contact us.

shipping

 

We will send your jewelry as soon as possible. The exact shipping date is noted at the top right of the invoice as the "delivery date".

Individual pieces of jewelery have a longer production and delivery time and can be found on the invoice.

 

The insured shipping within Germany is 6.99 EUR.

Insured shipping within the EU and Switzerland is EUR 14.99.

We also ship to other countries, please inquire about these costs in advance.          

 

 

pay

 

We ask you to pay for your order as soon as possible, as we reserve the item for you when we receive your order. This reservation is valid for 7 days.

 

We only send in advance.

You can pay by bank transfer or PayPal.

 

PayPal:          

royalh@web.de

 

Bank transfer details:

Volksbank Oldenburg

Anna Hilgen

Iban: DE69 2806 1822 0004 5438 01

BIC: GENODEF1EDE

 

Please always state your invoice number or order number

 

 

 

Right of return / cancellation

 

Individual productions are made as soon as we receive payment and can then no longer be revoked. Just like individual orders that have a longer delivery time.

 

You can cancel your regular order with us within 14 days of receipt and send it back, the purchase price will be refunded within 10 working days.

 

Shipping costs are not reimbursed and you are responsible for the return shipping costs.

If a regularly ordered bridle is tried on, the browband cannot be exchanged and a test fee including cleaning of 25 EUR will be charged.

 

An exchange for another size is always possible, but to be clarified with us beforehand.

 

Contact Us:
Welcome to the Royal H. Family

Find out all the news first and never miss any more promotions and offers.

Royal H. - Anna Hilgen

Mittellinie 149

26160 Bad Zwischenahn

anna.hilgen@royalh.de

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